TEORIA APROFUNDADA DO DESVIO PRODUTIVO DO CONSUMIDOR:: UM PANORAMA

Marcos  Dessaune

TEORIA APROFUNDADA DO DESVIO PRODUTIVO DO CONSUMIDOR:

UM PANORAMA

Authors

Marcos Dessaune Instituto Brasileiro de Política e Direito do Consumidor - BRASILCON

Keywords:

consumer law, civil liability for diversion of the consumer's productive resouces, injury to time and to life, noneconomic damage of an existential nature

Abstract

It is well recognized that countless suppliers, quite often, engage in unfair business practices and deliver defective products and services to the consumer market. In addition, many of those suppliers, in the face of consumer complaints, still resist resolving quickly and effectively the consumption problems they have created. Such behavior leads the needy and vulnerable consumer to expend his or her vital time, to postpone or suppress some of his or her existential activities, and to divert his or her competencies from these activities, either to satisfy a certain need, to prevent a loss, or to redress a damage. Such a series of acts characterize the “diversion of the consumer’s productive resources”, which is the harm-producing activity that causes injury to the consumer’s vital time and dignified existence, a consumer who necessarily suffers noneconomic damage of an existential nature, which is recoverable in re ipsa. Consequently this article concludes that the traditional case law is mistaken to affirm that the hardship the consumer undergoes, when facing consumption problems, represents “mere annoyance”.

Author Biography

Marcos Dessaune, Instituto Brasileiro de Política e Direito do Consumidor - BRASILCON

Autor da Teoria do Desvio Produtivo do Consumidor, do Código de Atendimento ao Consumidor (CAC) e das Histórias de um Superconsumidor. Graduado em Direito pela Universidade Estácio de Sá e diplomado em Business pela Indiana University. Aperfeiçoado em “Qualidade de Atendimento ao Cliente” pela Disney University e pela Fundação Getúlio Vargas. Treinado em “Resolução de Conflitos Administrativos” pelo Ombudsman Federal da Bélgica e pelo Provedor de Justiça de Portugal. Ex-diretor e membro do Instituto Brasilcon. Advogado, mediador, consultor e palestrante.

References

DESSAUNE, Marcos. Resumo sistematizado e conclusão da Teoria do Desvio Produtivo do Consumidor. In: ______. Teoria aprofundada do Desvio Produtivo do Consumidor: o prejuízo do tempo desperdiçado e da vida alterada. 2. ed. Vitória: Edição Especial do Autor, 2017. cap. 19, p. 270-280.

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Published

2019-02-08

How to Cite

Dessaune, M. . (2019). TEORIA APROFUNDADA DO DESVIO PRODUTIVO DO CONSUMIDOR:: UM PANORAMA. Direito Em Movimento, 17(1), 15–31. Retrieved from https://ojs.emerj.com.br/index.php/direitoemmovimento/article/view/137

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Issue

Vol. 17 No. 1 (2019): Revista Direito em Movimento

Section

Artigos

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